Returns Management

RMA Proces

We already know in advance why a product is returned. Based on this knowledge, we know in advance whether it is a new article that is returned, or whether it is a used and/or defective item.

SILS uses a standardized RMA process (Return Material Authorization). By managing the return flows professionally and efficiently for our customers, in a structured return process, the returned goods are processed quickly and the return costs are kept as low as possible.

Physical tasks that SILS can also perform for you in the return process include:

  • Inspection
  • Testing
  • Sorting
  • Repairing
  • Back in stock (back to stock)
  • Destroying
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